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Residential Window Glass Repair & Replacement

When your window glass cracks or breaks it poses a risk of someone getting injured. Here are some helpful tips to ease your mind to get you through the glass replacement process without added stress of not knowing the answers or solutions to common questions.


What can you do when you have a broken window?


Call or Text Blueline Glass, LLC. We can be reached by phone at 623-288-BLUE during normal business hours. If you are needing emergency service, the best way to get a hold of us is through text message at 623-288-BLUE. If you are texting us, please include as much information as possible including approximate dimension of the broken glass along with pictures.


Determine how the glass was broken. If the glass was broken due to a break-in make sure you file a police report immediately so that you have documentation if you will be making an insurance claim.


Clean up any broken glass. Glass can easily be cleaned up if you have heavy duty gloves, a broom, dustpan, and shop vac. If you aren’t comfortable cleaning up the glass, don’t worry, Blueline Glass will take care of it for you during the initial onsite visit.


Secure the opening. If you have cardboard or plywood those are the best options. You can also use plastic sheeting such as a trash bag. If your window glass is intact and just has a hole Blueline Glass can often provide a glass patch as a temporary fix until your new glass is fabricated and ready to install.

What are the next steps?

If you are unfortunately experiencing a fogged or broken double pane window (also called an insulated unit) you don’t have to replace the whole window. You can just have the glass replaced and keep the existing frame in place, then there won’t be a problem matching frames and you’ll save a lot of money.

Here is the process Blueline Glass uses when it comes to window repairs:

Step 1: 

Where is your glass?

What room in the house? First floor or second floor. Ground level or do you need a ladder to reach it?

Step 2: 

What kind of glass do you have?

Determine if your window is a single pane or an insulated unit (double pane or IGU). If it is an IGU, even if only one piece of glass is broken or fogged you will need to have both pieces of the glass replaced. Insulated units come sealed from the factory, so they won’t fog. There is a 10-year warranty on future seal failure.

Step 3: 

Tell us about your frame

Is your window vinyl, wood, aluminum, fiberglass, steel or clad? Most residential windows are vinyl; these are easy to replace glass in. Clad window (wood on the inside and aluminum clad on the outside) are also common; these need to be looked at by our technician because some brands cannot be replaced. Older homes might have aluminum or wood.

Step 4: 

Do you have Low-E?

Low-E coatings provide greater energy efficiency. They have been around since the 1970’s, but, if your home was built after 1995, there is a good chance that it has Low-E. If you have Low-E you’ll want to make sure the repaired window matches all of the other windows in your house. To try to see if your windows have a Low-E coating, you can hold a piece of white paper behind the glass and see if it has a greener color than clear glass. If you are unable to determine this, don’t worry; our tech who comes out to measure will determine if you have a Low-E coating.

Step 5: 

Approximate Size

Measure the glass size. It doesn’t need to be exact for a cost estimate. Just measure the glass inside the frame. Pictures are also very helpful.

Step 6: 

Other pertinent information

Does your glass have grids (dividers inside the glass)? New IGUs can be ordered with grids already in place.

Is your glass tempered (safety glass)? If your glass is close to the floor, near a door or in a door, it needs to be tempered per building code.

Step 7: 

Get your estimate

Now that you have this information, call or text us for an estimate over the phone.

Step 8: 

Measure and deposit

Once you think you want to move forward, we will send a technician out to get measurements and refine the estimate. When you decided to go ahead with the work, you will be asked for a 50% deposit for custom materials.


9 Installation

When the glass comes in, we will inspect it and put you on our installation schedule. From deposit to installation usually takes about 2-3 weeks.

Step 10: 

Enjoy your new view!

How It Works

Free Estimates

Schedule Free No Hassle Estimate

Call us to receive an over the phone estimate or to schedule an experience technician to visit your location.

Deposit required to order and/or proceed

Deposit Required

Once you approve your written estimate a 50% non-refundable deposit is required to proceed with your order. We take Credit Cards, ACH, Checks, Zelle, Venmo, and Cash

Onsite Measure and Assessments

Onsite Measure & Assessment

When the technician visits your home / business he will measure and assess. Access to the inside of the home / business is needed in most cases so please schedule accordingly. 

Written Estimates

Written Estimate

After the onsite measure and assessment you will receive a written estimate via email within one business day in most cases.

Glass fabrication

Product Ordered

Once your deposit is received your product(s) will then be ordered. The current turnaround time for production is approximately 10-14 business days.

Professional glass installation and/or delivery

Delivery & Installation

Once we receive all items for your order we will call you to schedule installation or delivery. Once your job is complete the remaining balance is due at that time.

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